Resolve more. Escalate smarter. AI
AI Customer Support automates tier-1 care for telecom and digital services — balance, plans, troubleshooting, and tickets — while coaching agents and protecting SLAs.
Everything you need to launch and scale AI Customer Support.
Production-ready capabilities spanning experience, integrations, analytics, and operations.
Tier-1 automation
Handle balance, recharge, plan changes, and common faults end-to-end.
Agent assist
Live suggestions, summaries, and knowledge surfacing for human agents.
Smart ticket create
Auto-classify, prioritize, and route cases with full context.
IVR + chat continuity
Start on voice or chat and continue without repeating details.
Troubleshooting trees
Guided device, network, and service diagnostics.
SLA & queue awareness
Deflect when possible; escalate when wait times spike.
Sentiment routing
Prioritize frustrated or VIP customers automatically.
Knowledge sync
Keep answers aligned with policy and product updates.
After-call summaries
Auto notes, dispositions, and CRM updates.
Quality coaching
AI QA scoring and coaching prompts for agents.
Multilingual support
Serve every market language with consistent policy.
Compliance modes
PCI pause, consent capture, and retention rules.
Self-care deep links
Push users into the right app screen to finish the job.
Outage playbooks
Mass-incident messaging and status-aware replies.
Reporting suite
Containment, AHT, FCR, CSAT, and cost-to-serve.
Enterprise security
SSO, RBAC, encryption, and audit trails.
Built for real-world deployment.
Care journeys
- Billing & recharge
- Plan upgrades
- Network issues
- Device help
Agent tools
- Screen pop
- Whisper coaching
- Macro assist
- Knowledge search
Systems
- Contact center
- CRM / ticketing
- BSS / charging
- Network status APIs
Outcomes
- Higher FCR
- Lower AHT
- Better CSAT
- Lower cost-to-serve