AI-native CX for every channel. AI
An omnichannel Contact Center Platform with AI agent assist, intelligent routing, workforce tools, and deep BSS/CRM integration — built for telecom-scale customer care.
Everything operators need to run and monetize Contact Center Platform.
Production-ready capabilities spanning subscriber experience, network integration, analytics, and carrier operations.
Omnichannel inbox
Voice, chat, email, SMS, WhatsApp, and social in one agent desktop.
ACD & skills routing
Skills, language, VIP, and intent-based queueing.
IVR & self-service
Visual IVR builder with AI intent and callback options.
WebRTC softphone
Browser-based agents with HD audio and call controls.
AI agent assist
Live suggestions, summarization, and next-best-action.
AI bots & deflection
Containment bots that hand off with full context.
CRM / BSS sync
Screen-pop subscriber profile, bills, and open tickets.
Call recording & QM
Compliance recording, evaluation forms, and coaching.
Workforce management
Forecasting, scheduling, adherence, and shrinkage.
Real-time wallboards
Queue health, ASA, AHT, CSAT, and SLA monitors.
Sentiment & QA AI
Auto-score interactions and flag risk or churn signals.
Knowledge base
Guided articles surfaced in-flow for agents and bots.
Callback & virtual hold
Reduce abandon with scheduled and in-queue callbacks.
Supervisor tools
Whisper, barge, monitor, and live coaching.
Multi-language CX
Localized IVR, bot, and agent experiences.
Security & compliance
PCI pause/resume, consent, and retention policies.
Built for telecom reality.
Agent experience
- Unified desktop
- Keyboard-first controls
- After-call work assist
- Performance scorecards
Automation
- Intent classification
- Auto disposition
- Smart summaries
- Ticket auto-create
Integrations
- CRM & ticketing
- Self-care platform
- SMS / USSD gateways
- Billing & fraud systems
Deploy & scale
- Cloud or on-prem
- Multi-site contact centers
- Burst capacity
- 99.99% design targets