Subscriber self-service, reinvented. AI
A modern, AI-assisted self-care platform that lets subscribers manage plans, payments, and support across app, web, USSD, and chat — cutting call-center load while lifting ARPU.
Everything operators need to run and monetize Self Care Platform.
Production-ready capabilities spanning subscriber experience, network integration, analytics, and carrier operations.
Balance & usage insights
Real-time balance, data, voice, and SMS usage with burn-rate forecasts and smart alerts.
Plan catalog & upgrades
Browse, compare, and switch plans with instant provisioning and prorated billing.
Recharge & bill pay
Prepaid top-up, postpaid bill pay, auto-pay, vouchers, and multi-wallet support.
eSIM & SIM lifecycle
eSIM QR activation, SIM swap, PIN/PUK recovery, and device management.
AI support assistant
Conversational AI that resolves FAQs, guides journeys, and escalates with full context.
Ticket & case management
Create, track, and resolve service requests with SLA timers and status push.
Family & group plans
Manage linked lines, parental controls, shared data pools, and spending limits.
Offer personalization
Context-aware offers based on usage, tenure, and network intelligence signals.
Roaming management
Travel packs, roaming toggles, destination guides, and spend caps before travel.
KYC & document vault
Secure ID upload, e-KYC flows, and status tracking for regulatory compliance.
Notifications hub
Push, SMS, email, and in-app alerts with preference centers and quiet hours.
Multi-language UX
Fully localized UI and content for every market you operate in.
White-label branding
Operator themes, deep links, and store-ready mobile shells.
SSO & account security
OAuth/SSO, biometric login, device trust, and step-up authentication.
Ops analytics
Funnel, containment, and CSAT analytics for product and CX teams.
Accessibility first
WCAG-minded design, large-type modes, and screen-reader friendly flows.
Built for telecom reality.
Channels
- Native iOS & Android apps
- Responsive web portal
- USSD & SMS fallback journeys
- WhatsApp / chat integrations
Integrations
- BSS/OSS & charging systems
- CRM, CDP, and loyalty engines
- Payment gateways & wallets
- Network & DPI insight feeds
Operations
- Role-based admin console
- Content & offer CMS
- A/B testing for journeys
- Audit logs & compliance exports
Scale & security
- Carrier-grade HA deployment
- Encryption at rest & in transit
- PII tokenization options
- Multi-tenant / multi-brand